Privacy Policy
Effective Date: December 19, 2025
Last Updated: December 19, 2025
Our Commitment to Privacy
At Pointed Solutions, we understand that trust is the foundation of effective safety consulting. We are committed to protecting the privacy and confidentiality of all individuals who interact with our services, whether you're a client organization, an employee participating in our programs, or a visitor to our website.
This Privacy Policy explains how we collect, use, protect, and disclose personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
What Information We Collect
We collect only the information necessary to provide our professional services effectively. The type of information we collect depends on your relationship with Pointed Solutions:
From Client Organizations:
Company name, address, and contact information
Names and contact details of key personnel and decision-makers
Information about your workplace, industry, and safety needs
Billing and payment information
From Training Participants and Interview Subjects:
Names and job titles
Contact information (when necessary for follow-up)
Responses to interview questions during safety audits
Participation records and training completion data
Observations and feedback relevant to workplace safety
From Website Visitors:
Contact information voluntarily provided through forms
Technical information such as IP address, browser type, and pages visited
Information provided during consultation bookings
During Workplace Investigations:
Statements from complainants, respondents, and witnesses
Relevant employment records and documentation
Any other information reasonably necessary to conduct a thorough, impartial investigation
How We Use Your Information
We use personal information only for legitimate business purposes directly related to our safety consulting services:
Delivering Services: Conducting safety audits, workplace investigations, developing training programs, and providing consulting services
Communication: Responding to inquiries, scheduling consultations, and providing updates on projects
Improvement: Analyzing feedback to enhance our programs and services
Legal Compliance: Meeting our obligations under workplace safety legislation and privacy law
Business Operations: Processing payments, maintaining records, and managing client relationships
We do not use personal information for marketing purposes without explicit consent, and we never sell or rent personal information to third parties.
Confidentiality in Investigations
Workplace investigations require the highest standards of confidentiality and discretion. When conducting investigations, we:
Limit disclosure of information to individuals with a legitimate need to know
Store investigation materials securely and separately from other records
Obtain explicit consent before sharing investigation findings beyond the client organization
Maintain confidentiality even after an investigation concludes, subject to legal obligations
All individuals involved in investigations are informed about the limits of confidentiality at the outset.
How We Protect Your Information
We implement appropriate security measures to protect personal information against unauthorized access, disclosure, copying, use, or modification:
Physical security measures for paper records
Password protection and encryption for electronic files
Secure file transfer protocols for sharing sensitive documents
Limited access to personal information on a need-to-know basis
Secure destruction of records when no longer required
While we take reasonable precautions, no method of transmission or storage is completely secure. We continuously review and update our security practices.
Who We Share Information With
We may disclose personal information only in the following circumstances:
With Your Consent: When you have provided explicit permission for specific disclosure
Service Providers: Trusted contractors and consultants who assist with our services (e.g., senior investigators, IT support) and who are bound by confidentiality obligations
Legal Requirements: When required or permitted by law, such as:
Complying with a subpoena, warrant, or court order
Protecting the rights, property, or safety of Pointed Solutions, our clients, or others
Reporting serious workplace incidents as required by occupational health and safety legislation
Client Organizations: When sharing audit findings, training results, or investigation reports with the organization that engaged our services
We do not disclose more information than is necessary for the specific purpose.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal and professional obligations:
Client Records: Maintained for seven years following project completion to support follow-up services and meet regulatory requirements
Investigation Files: Retained according to client organization policies and legal requirements, typically 7-10 years
Training Records: Kept for the duration necessary to verify completion and support ongoing safety programs
General Inquiries: Deleted within one year if no service relationship develops
When personal information is no longer required, it is securely destroyed or permanently anonymized.
Your Rights
You have the right to:
Access: Request copies of the personal information we hold about you, subject to limited exceptions (such as information protected by solicitor-client privilege or investigation confidentiality)
Correction: Request corrections to inaccurate or incomplete personal information
Withdrawal of Consent: Withdraw consent for certain uses of your information, though this may limit our ability to provide services
Complaints: File a complaint with us or with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information provided below. We will respond to requests within 30 days.
Limitations on Access
In some circumstances, we may not be able to provide access to all personal information we hold. This includes situations where:
Disclosure would reveal confidential commercial information
Disclosure could harm another individual's privacy or safety
The information is subject to solicitor-client privilege
The information was collected during a workplace investigation and disclosure would compromise the investigation's integrity or witness safety
If we cannot provide access to certain information, we will explain why and explore alternatives.
Third-Party Websites
Our website may contain links to third-party websites for reference or convenience. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are designed for adult professionals and organizations. We do not knowingly collect personal information from individuals under 18 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date at the top of this policy indicates when it was last revised. Significant changes will be communicated through our website or directly to active clients.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Pointed Solutions
Jennifer Arnold, Founder
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]
We take privacy concerns seriously and will respond promptly to all inquiries.
Consent
By engaging our services, visiting our website, or providing personal information to Pointed Solutions, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our services or provide us with personal information.
About This Policy
This Privacy Policy is designed to be transparent and accessible. If you have difficulty understanding any part of this policy or would like it explained in different terms, please don't hesitate to contact us. Your privacy matters to us, and we want you to feel confident about how your information is handled.