Terms & Conditions
Effective Date: December 19, 2025
Last Updated: December 19, 2025
Agreement to Terms
These Terms and Conditions ("Terms") constitute a legal agreement between you (the "Client") and Pointed Solutions ("we," "us," or "our") regarding your use of our safety consulting services, training programs, workplace investigations, and related professional services.
By engaging our services, scheduling a consultation, or entering into a service agreement with Pointed Solutions, you agree to be bound by these Terms. If you do not agree with these Terms, please do not engage our services.
Services Overview
Pointed Solutions provides professional safety consulting services, including but not limited to:
Workplace safety audits and assessments
Lone worker and safety program development
Workplace investigations
Safety training (in-person and virtual)
Safety policy review and development
Risk assessment and mitigation strategies
Consulting and advisory services
All services are provided on a professional consulting basis and are subject to the terms outlined in individual service agreements.
Service Agreements and Proposals
Written Agreements: All services require a written service agreement, proposal, or statement of work that outlines the specific scope, deliverables, timelines, and fees. These Terms supplement, but do not replace, the specific terms in your service agreement.
Scope of Work: Services will be provided according to the scope outlined in the service agreement. Any changes to scope, timeline, or deliverables must be agreed upon in writing and may result in adjusted fees.
Preliminary Consultations: Initial consultations are provided to help us understand your needs and determine if our services are a good fit. These consultations do not create a formal service relationship until a service agreement is executed.
Fees and Payment
Service Fees: Fees for services are outlined in your service agreement and may be structured as:
Fixed project fees
Hourly rates
Retainer arrangements
Per-participant training fees
Invoicing and Payment Terms: Unless otherwise specified in your service agreement:
Invoices are issued upon project completion or at agreed-upon milestones
Payment is due within 30 days of invoice date
Accepted payment methods include electronic transfer, cheque, or credit card
A retainer or deposit may be required for certain services
Late Payment: Overdue accounts may be subject to interest charges of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower.
Expenses: Reasonable out-of-pocket expenses (travel, accommodation, materials) may be billed in addition to service fees if specified in the service agreement.
Cancellations and Rescheduling
Client Cancellations:
Cancellations made more than 14 days before scheduled services: Full refund of deposits or fees paid
Cancellations made 7-14 days before scheduled services: 50% of fees will be retained
Cancellations made less than 7 days before scheduled services: Full fees apply
Training Programs: For scheduled training sessions, cancellations must be provided at least 14 days in advance for a full refund. Cancellations with less notice may incur fees to cover preparation time and lost scheduling opportunities.
Rescheduling: We will make reasonable efforts to accommodate rescheduling requests. Repeated rescheduling may result in additional administrative fees.
Our Cancellations: If we must cancel or reschedule services due to unforeseen circumstances, we will provide as much notice as possible and work with you to find an acceptable alternative. You will not be charged for services not rendered.
Confidentiality and Non-Disclosure
Our Commitment: We maintain strict confidentiality regarding all client information, employee interviews, audit findings, investigation materials, and proprietary business information. This commitment extends indefinitely beyond the completion of services.
Exceptions: We may disclose information only when:
Required by law, court order, or regulatory authority
Necessary to prevent imminent harm to individuals or property
You provide explicit written consent
The information is already publicly available
Client Confidentiality Obligations: Clients agree to maintain confidentiality regarding investigation processes, witness identities, and interim findings to protect the integrity of investigations and the privacy of participants.
Non-Disclosure Agreements: Additional confidentiality protections may be outlined in separate non-disclosure agreements for sensitive projects.
Workplace Investigations
Independence and Impartiality: All workplace investigations are conducted with independence and impartiality. We follow established investigation protocols and apply principles of natural justice and procedural fairness.
Investigation Process:
Investigations are conducted based on the scope agreed upon in the service agreement
We determine our own methodology and approach to ensure thoroughness and fairness
Interview participants are informed about the investigation process and confidentiality limits
Final investigation reports are provided to the designated client representative
Limits of Confidentiality: Participants in investigations are informed that:
Absolute confidentiality cannot be guaranteed
Information may be shared on a need-to-know basis
Disclosure may be required by law or to ensure workplace safety
No Legal Advice: Investigation reports and findings do not constitute legal advice. Clients should consult with legal counsel regarding appropriate responses to investigation findings.
Training Services
Participation Requirements: Training participants must engage respectfully and professionally. We reserve the right to remove disruptive participants from training sessions without refund.
Certification and Credentials: Training completion certificates or records will be provided as outlined in the service agreement. Our training programs are designed to enhance safety awareness and skills but do not constitute professional licensing or certification unless specifically stated.
Training Materials: Materials provided during training are for the use of participants and the client organization only. Reproduction, distribution, or commercial use of training materials is prohibited without written permission.
Customization: Training programs are customized to address your specific workplace needs. The content reflects our professional judgment and industry best practices.
Intellectual Property
Our Materials: All written materials, training content, audit templates, investigation methodologies, reports, and other deliverables created by Pointed Solutions remain our intellectual property unless otherwise specified in writing.
Licensed Use: Clients receive a non-exclusive, non-transferable license to use deliverables for their internal business purposes only. This does not include the right to modify, reproduce, or distribute materials to third parties without our permission.
Client Information: We do not claim ownership of information, documents, or materials you provide to us. You grant us permission to use such materials solely for the purpose of providing services to you.
Work Product: Final reports, audit findings, and investigation reports prepared specifically for your organization may be used and retained by you for your business purposes.
Limitation of Liability
Professional Services: Our services are provided on a professional consulting basis. We exercise reasonable care and skill in delivering services but cannot guarantee specific outcomes or results.
Liability Cap: To the maximum extent permitted by law, our total liability for any claims arising from services provided shall not exceed the total fees paid by you for the specific services that gave rise to the claim.
Excluded Damages: We shall not be liable for:
Indirect, incidental, consequential, or special damages
Lost profits, revenue, or business opportunities
Costs of substitute services
Damages resulting from your failure to implement recommendations
Damages arising from circumstances beyond our reasonable control
Client Responsibilities: You are responsible for:
Implementing recommendations and safety measures
Making final decisions regarding workplace policies and procedures
Ensuring compliance with applicable laws and regulations
Taking appropriate action in response to investigation findings
No Guarantee of Compliance: While we provide guidance on regulatory compliance, we do not guarantee that implementation of our recommendations will prevent all workplace incidents or ensure absolute compliance with all applicable laws.
Indemnification
You agree to indemnify and hold harmless Pointed Solutions, its principals, contractors, and associates from any claims, damages, or expenses (including reasonable legal fees) arising from:
Your use or misuse of our services or deliverables
Your failure to implement reasonable safety recommendations
Intentional misconduct or gross negligence by you or your employees
Your violation of these Terms or applicable laws
Claims by third parties related to actions taken based on our recommendations, where such actions were not consistent with our advice
This indemnification does not apply to claims arising from our own negligence or breach of contract.
Professional Standards and Ethics
Professional Conduct: We adhere to the highest standards of professional ethics, including honesty, integrity, impartiality, and respect for all individuals.
Conflicts of Interest: We will disclose any potential conflicts of interest before commencing services and will decline engagements where conflicts cannot be appropriately managed.
Scope Limitations: We will clearly communicate if requested services fall outside our area of expertise and may refer you to other qualified professionals when appropriate.
Regulatory Compliance: We comply with all applicable professional standards and regulatory requirements in delivering our services.
No Legal or Medical Advice
Our services are limited to workplace safety consulting. Unless explicitly stated otherwise:
We do not provide legal advice. Clients should consult legal counsel for legal matters.
We do not provide medical or mental health services. Safety recommendations do not replace appropriate medical or psychological assessment.
We do not provide engineering or technical certifications beyond our stated qualifications.
Any recommendations regarding legal compliance, accommodation of disabilities, or workplace modifications should be reviewed with appropriate professional advisors.
Force Majeure
We shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:
Natural disasters, severe weather, or public health emergencies
Government actions, restrictions, or regulations
Labor disputes or supply chain disruptions
Technology failures or cyber attacks
Other events constituting force majeure under applicable law
In such circumstances, we will make reasonable efforts to resume services as soon as practicable.
Data Protection and Privacy
Collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By engaging our services, you consent to our privacy practices as described in the Privacy Policy.
Termination
By Either Party: Either party may terminate the service relationship with written notice. Termination does not relieve the Client of payment obligations for services rendered up to the termination date.
For Cause: We reserve the right to terminate services immediately if:
The Client breaches these Terms or the service agreement
The Client engages in conduct that compromises the integrity of an investigation
Continuing services would violate professional or ethical obligations
Payment obligations are not met
Effect of Termination: Upon termination:
The Client shall pay all fees for services provided and expenses incurred
Confidentiality obligations continue indefinitely
We will provide completed work product and return Client materials
Any licenses to use our materials may be revoked
Independent Contractor Relationship
Pointed Solutions operates as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship. We maintain control over how we perform services and are responsible for our own taxes, insurance, and business operations.
Testimonials and Case Studies
We may request permission to use your organization as a client reference or to develop anonymized case studies from our work. We will always seek your explicit written consent before using any identifying information in marketing materials.
Dispute Resolution
Good Faith Negotiations: If a dispute arises, both parties agree to first attempt to resolve it through good faith discussions.
Mediation: If direct negotiations do not resolve the dispute within 30 days, the parties agree to attempt mediation before pursuing other remedies.
Jurisdiction: These Terms shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any legal proceedings shall be brought in the courts of Alberta.
Legal Fees: In the event of litigation, the prevailing party may be entitled to recover reasonable legal fees and costs.
Entire Agreement and Modifications
These Terms, together with any executed service agreement and our Privacy Policy, constitute the entire agreement between the parties regarding our services and supersede all prior discussions, negotiations, or agreements.
Modifications: We may update these Terms periodically. Changes will be posted on our website with an updated effective date. Material changes will be communicated to active clients.
Service Agreement Priority: In the event of conflict between these Terms and a specific service agreement, the service agreement shall prevail for that specific engagement.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity or qualified professional in the event of business transfer, merger, or sale.
Notice
All notices under these Terms shall be in writing and delivered to the addresses specified in the service agreement or to the contact information on our website. Notice is deemed received when sent by email (with confirmation of delivery) or three business days after mailing.
Questions and Contact Information
If you have questions about these Terms and Conditions, please contact us:
Pointed Solutions
Jennifer Arnold, Founder
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]
Acknowledgment
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
About These Terms
These Terms are designed to establish a clear, professional relationship built on mutual respect and understanding. If you have questions or concerns about any provision, we encourage you to discuss them with us before engaging our services. Our goal is to deliver exceptional safety consulting services within a framework that protects both parties and supports successful outcomes.